Mobile ChargeStik believes in a satisfied customer. If you are not satisfied with your product, you can return it to us within 30 days from the date purchase along with your receipt to show proof of purchase. All returns must be returned with a receipt.
To return the item, contact us via email at email@example.com.
In the email, please provide:
- Product purchased
- Reason for return (if the item is defective, please specify defect)
- Contact email & phone number
Once your return request has been received, one of our customer care representatives will contact you via email or telephone and provide you with a return authorization number to return the merchandise.
Returning the merchandise:
- Please place merchandise in its original packaging.
- Write the Return Authorization Number on the outside of the shipping package.
- When shipping the package, make sure you insure the package for the value of the merchandise and make sure you obtain a tracking number for the shipment.
- All shipping cost incurred for returns are the sole responsibility of the customer.
- Mobile ChargeStik, is not liable for lost or damaged packages.
- Once the merchandise is received, please allow 7-10 days to process your return.
- All credits will be refunded in the same manner in which payment was made for purchase minus shipping & handling. There is a 15% restocking fee on all returned items.
The Mobile ChargeStik comes with a one year warranty. If your item is defective, you can return the merchandise and we will replace the defective unit with a brand new unit and ship it back to you at our expense within one year from purchase date with a receipt proof of purchase.
Mobile ChargeStik has the right to inspect the unit to determine if the Mobile ChargeStik has a factory defect or if the defect was caused by customer negligence. If the unit was determined to be defective due to customer negligence, the customer will be contacted and the warranty will not be applicable.
Please send all authorized returns to:
Techie Tiger, LLC
C/O Mobile ChargeStik
P.O. Box 491601
Atlanta, GA 30349
Purchases from Independent Representatives:
If the Mobile ChargeStik was purchased from one of our independent representatives, you must contact the representative from whom you purchased your merchandise to process your return.